Pricing
You pay when it books someone you would have missed.
No belief required. The count is free, the answering layer earns its fee one recovered booking at a time, and the fee only counts when the patient's deposit settles. If it recovers nothing, it costs you nothing to find that out.
The count is free
Thirty days on your existing calls, texts, and website enquiries. A one-page report of what got no answer and what it was likely worth. $0, no commitment, BAA signed first.
The answering layer goes on
Every call, text, and enquiry answered in seconds, around the clock, in a voice that sounds like your practice. Your staff keeps every call they already handle — this only touches what they miss.
You pay per booking it recovers
A flat per-booking fee, fixed with you at onboarding — charged only for consults the answering layer books that would otherwise have gone unanswered, and only once the patient's deposit actually settles. No recovered bookings, no fee.
Monthly plans below cover the rest of the system. Exact rates are set with you at onboarding, based on your volume — and every charge is itemized to the clinic and channel that drove it.
Audit
See the leak
- 30-day count on your own traffic
- Missed & after-hours call report
- Estimated dollars leaked, by channel
- One line added to your site — nothing else changes
Starter
Every enquiry, written down
- Every call, text, and web enquiry in one place, with its full history
- Missed-call text-back within seconds
- Know which ads make the phone ring
- Staff notifications and plain-English reporting
Pro
Answered and booked, 24/7
- Everything in Starter, plus:
- Calls and texts answered in seconds, day and night, in your practice's voice
- Consults booked onto your real calendar with a deposit that holds the slot
- Reminders and confirm/reschedule texts that cut no-shows
Elite
The whole receipt
- Everything in Pro, plus:
- Every booked procedure traced to the exact ad that produced it
- Booked consults reported back to Google & Meta, so your ads optimize on patients
- Provider commission tracking and a weekly plain-English owner report
Common questions
What does “recovery fee” mean, exactly? +
A booking counts as recovered when the answering layer books a consult your practice would otherwise have missed — an after-hours call, a text nobody could answer, a form that would have waited until morning. The fee is charged per recovered booking, and only once the patient's deposit settles. If it books nothing, you pay nothing for it.
What's actually in the free loss audit? +
Thirty days, on the calls and enquiries you already get. We count what got no answer — calls, texts, and forms — and estimate what that was likely worth in booked procedures, by channel. It's your data, the report is one page, and there's no obligation to continue.
Do you sign a BAA? +
Yes — on every plan, including the free audit, before anything touches patient data. Patient information is encrypted at rest with an append-only log of who saw what. Most tracking and chat tools won't sign one; that's a key reason practices switch.
Do I have to replace anything? +
No. Keep your receptionist, your scheduler, your website, your phone number, and your marketing vendor. This is a layer that answers what they miss and books into the calendar you already run. If you later want fewer tools, that's your call, not a requirement.
Which practices is this built for? +
Cash-pay, elective practices — aesthetic medicine, plastics, men's health, hair restoration, medspa. The voice on the phone is tuned for elective-care questions: pricing, financing, discretion. It was built inside a real 21-clinic network before it was offered to anyone else.
Can you bring my existing patient list and bookings over? +
Yes. We import your existing contacts, enquiries, and bookings from spreadsheets or whatever system holds them today, with field mapping and duplicate cleanup — you start with your history intact, not a blank screen.